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Tour
Information |
Tour Costs Covered |
Trip Member Responsibility
Guaranteed departures
Unforeseen Delays | Late Bookings
| Customized Itineraries
| Medical Considerations
Liability Limitations | inclusions
and exclusions
Reservations,
Cancellations and other Information
Reservations
A
50% per person deposit (by credit card or bank transfer) reserves
a place for you on a PaddleAsia expedition. We have a secure online
booking form for credit card deposits. When you decide to make a reservation,
we will send you a credit card form URL (website address). We cannot
accept traveler's checks.
- Bank details -
Account name: PaddleAsia Co. Ltd.
Bank: Siam Commercial Bank
Address: 66 Rasada Road, Phuket Town
Tel: +66 76 212254 or 212255
Fax: +66 76 214598
Branch: Phuket Town
Account Number: 537-2-64689-1
We do however, have a secure online booking form for credit card deposits.
Where possible and in the case of telegraphic transfers, ALL
deposits must be paid 45 days before the dates of departure. In regards
to online credit card payments, a 5% service charge must be added
to cover bank credit card charges.
Click here to contact
us here for reservations.
Final payment is due seven days prior to the start
of the trip, unless special arrangements have been made throught PaddleAsia.
Payment may be made by bank transfer or credit card (Visa or MasterCard).
A 5% service charge covering the Bank credit card charges is added
to your account if you use a credit card.
Upon receiving your deposit, we will send you a confirmation
email or fax.
Make sure you look at our 'what
to bring' list.
Tour
Information
please take a couple of minutes to read
We strongly recommend early reservations since our
tours are limited in size.
Tour
Costs Covered
See our itineraries for specific coverage. Our tour
programs include accommodations (while on the tour), meals, snacks,
soft drinks and water, park entrance fees, chartered aircraft fees
(on some Laos itineraries), and accident insurance. Escort boats are
covered on some itineraries.
Personal expenses such as visas, international departure taxes, and
excess baggage charges are not included.
Tour pricing is subject to change without notice
based on uncontrollable international currency fluctuations or the
cost of services we use.
We firmly recommend guests carry their own accident,
health or travel insurance. Check with your company to determine coverage
and exemptions or limitations while in other countries.
Trip
Member Responsibility
As a trip member, you have certain responsibilities
to PaddleAsia and other trip members.
You are responsible for understanding the conditions indicated in
the trip program and in selecting a trip that is suitable to your
abilities. We will, of course, help you all we can in selecting the
appropriate expedition. In addition, we will send you supplemental
trip information when requested.
It is in your interest to accurately disclose your fitness level.
PaddleAsia may make specific recommendations on the type and size
kayak for your use based on this information.
The trip leader reserves the right to ask any trip member to leave
the trip if the trip member refuses to cooperate with trip procedures
or instructions. If any guest exhibits behavior which is detrimental
to the trip or its members then the guest may be asked to leave the
trip. Such decision is solely at the discretion of the trip leader.
PaddleAsia is not responsible for the acts or omissions, including
negligence, of PaddleAsia employees or any person or agency providing
goods or services to PaddleAsia or its guests.
Guaranteed
Departures
Trips will operate with as few as two persons. Any
anticipated modifications in itinerary or accommodations due to the
size of the trip will be noted in the confirmation/tour information
package.
We reserve the right to modify the itinerary when judged necessary
for reasons of safety and/or the overall comfort of the trip members,
or due to unforeseen events (weather, road conditions, etc.) in the
area of travel.
In Lao trips, the trip leader may consult with PaddleAsia's Lao guide
or other authorities in making any modifications to itinerary or trip
procedure.
PaddleAsia guests/participants are eligible to join the trip after
final payment has been made. Guests are encouraged to make final payment
in cash (US $ or Thai baht) to avoid unforeseen difficulties with
credit card approval/authorization.
PaddleAsia reserves the right to delay or reschedule a trip in cases
of unsafe weather conditions beyond our control. In the event of short
weather-related delays (up to two days) the trip leader will endeavor
to use that time in the most productive way for the benefit of the
guests and the trip.
If a trip is rescheduled due to unavoidable circumstances and a guest
is unable to participate in the rescheduled trip, the guest is entitled
to a refund of payments already made (less US$50 for administrative
fees.) PaddleAsia reserves the right to reschedule a trip to a different
location if circumstances warrant such a change.
Unforeseen
Delays
Delays due to concerns such as bad weather, bad road
conditions, flooded rivers, illnesses, government interference, wars,
acts of insurrection, acts of God, or agent issues are not the responsibility
of PaddleAsia. PaddleAsia is not responsible for the costs incurred.
PaddleAsia will if possible make reasonable modifications in the trip
procedures and itinerary to avoid cancellation of the trip.
The base tour price is in US dollars, so currency fluctuations do
not normally affect our tour prices. However, the cost of our service
providers might increase and we cannot absorb those costs. We will
notify you as soon as is possible and we will absorb small increases
as part of doing business here.
Late
Bookings
A late booking fee of US$50 per person applies if
a booking is made less than two weeks (14 days) before the tour departure
date. Reservation is confirmed only after receipt of full payment.
Cancellations And Refunds
All cancellations must be made in writing by fax
or email to PaddleAsia.
Cancellation fees per person:
1. More than 30 days before departure $100
2. 50% of selling price for cancellations between two weeks and 29
days
3. No refund for cancellations less than two weeks
If you must cancel a trip due to unforeseen events that are beyond
your control, credit towards another trip may be negotiated between
the applicant and PaddleAsia. Cancellation fees are waived if you
reschedule a canceled booking.
Refunds are calculated from the day we receive written notice.
There is no refund for any unused part of the itinerary. We recommend
trip cancellation insurance.
If for any reason PaddleAsia cancels any trip, we are not responsible
for additional expenses contracted by guests planning for the trip
such as nonrefundable airfare, visa fees, medical exams, etc. To date,
PaddleAsia has not cancelled a trip. We restrict trips in Trang and
Tarutao according to season to avoid having to cancel a trip in the
event of a seasonal storm.
Customized
Itineraries
If you desire to organize a private trip, we will
prepare a customized itinerary. Customizing itineraries is one of
our specialties. Let us share our expertise and creative skills with
you to develop a unique itinerary tailored to your particular needs
and desires.
Medical
Considerations
Please let us know beforehand if you have any existing
medical problems.
Please consult your physician in advance about possible immunizations
requirements.
PaddleAsia cannot give guidance on medical concerns.
PaddleAsia attempts to satisfy varying dietary requirements, subject
to the type and range of food items available at any given location.
We often have vegetarians on trips and we cater to them. Food can
be prepared without spice, as needed. We do not have control over
type cooking oil used in food preparation nor over commonly used ingredients
such as monosodium glutamate.
Note: PaddleAsia is not responsible for existing medical problems,
medication, or emergency evacuation costs.
Liability
Limitations
PaddleAsia Co., Ltd. and its associated agents and
contractors assume no responsibility for any personal injury, damage
or loss of property during any stage of a trip. This included acts
of nature, delays, theft, government restrictions, or any other annoyance
we may encounter but have no control over. We also reserve the right
to make modifications or alterations to programs for the safety, comfort,
and convenience of the group members as a whole. Trip members will
be notified of such changes as soon as possible. Once you have made
your reservations and sent your deposit, you are bound by the terms
and conditions in this agreement.
Further details
- inclusions and exclusions
Transportation arrangements must be
made seven days in advance. During the 'peak' tourist season (late December
through the middle of January), we strongly recommend booking your transportation
as far in advance as possible.
